Refund and Return Policy

Our Commitment

At REYVO, every order that leaves our facility is quality-checked. We want every order to reach you in perfect condition. This policy explains what happens when it doesn't.

1. Returns - Our Position

REYVO products are food and beverage consumables. For hygiene, safety, and regulatory reasons under the Food Safety and Standards Act, 2006 (FSSAI), we are unable to accept physical returns of any opened, partially consumed, or delivered product.

We do not accept returns under any circumstances once a product has been delivered.

This is standard practice across the food and beverage industry in India and is in place to protect every customer's safety, including yours.

2. When You Are Eligible for a Refund or Replacement

We will offer a replacement first, and a full refund if a replacement cannot be arranged, in the following situations:

SituationWhat We Offer

Product delivered with damaged, dented, or crushed packagingReplacement or full refund

Wrong product delivered, such as a different SKU or flavour than orderedReplacement or full refund

Product packaging is visibly tampered with or seal is broken upon deliveryReplacement or full refund

Product is missing from your order, also known as short shipmentReplacement of missing item or refund for that item

Order not delivered within 15 days of confirmed dispatch with no tracking updateFull refund

We do not offer refunds or replacements for:

Change of mind after purchase
Dislike of taste, flavour, or texture
Products that have been opened and consumed, partially or fully
Damage caused after delivery due to improper storage
Delayed delivery within the estimated window, as described in Section 7 of our Terms and Conditions
Orders with an incorrect address provided by the customer

3. How to Raise a Claim

If your order falls under any eligible situation above, follow these steps:

Step 1 - Act within 48 hours

All claims must be raised within 48 hours of delivery. Claims raised after this window will not be entertained, as we cannot verify the condition of the product.

Step 2 - Email us with evidence

Send an email to hello@reyvo.in with the subject line: "Order Issue - [Your Order Number]"

Include the following in your email:

Your full name and registered phone number or email
Your order number
A clear description of the issue
Photographs or a short video clearly showing the damaged, tampered, or incorrect product alongside the packaging and delivery label

Step 3 - We review and respond

Our team will review your claim within 2 business days and communicate the resolution - either a replacement dispatch or a refund initiation.

4. Refund Process

Approved refunds will be processed to your original payment method, such as credit/debit card, UPI, net banking, or wallet, as applicable.
Refunds will be initiated within 5-7 business days of claim approval.
Depending on your bank or payment provider, the amount may take an additional 3-5 business days to reflect in your account.
We will notify you by email or WhatsApp/SMS once the refund has been processed from our end.

5. Replacements

Approved replacements will be dispatched within 3-5 business days of claim approval, subject to stock availability.
If the specific product is out of stock, we will offer you the choice of an alternate product of equal value or a full refund.
Replacement products will be shipped to the same delivery address as the original order.

6. Cancellations

Before dispatch: You may cancel your order within 2 hours of placing it by emailing us at hello@reyvo.in with your order number. If the order has not yet been dispatched, we will cancel it and process a full refund within 5-7 business days.

After dispatch: Once your order has been dispatched, it cannot be cancelled. If you refuse delivery, the product will be returned to us. In such cases, only the product value will be refunded - original shipping charges, if any, will not be refunded.

Pre-orders or waitlist orders, if applicable: If you have pre-paid for a pre-order and wish to cancel before the product ships, a full refund will be issued.

7. Damaged in Transit - Our Responsibility

We partner with reputable logistics providers, but transit damage can occasionally occur despite best efforts. If your product arrives damaged:

Do not discard the packaging. We may ask you to share images of both the outer box and the product.
Raise your claim within 48 hours as described in Section 3.
We take full responsibility for transit damage and will arrange a replacement or refund promptly.

8. FSSAI and Legal Compliance

REYVO products are manufactured and sold in compliance with the Food Safety and Standards Act, 2006 and applicable FSSAI regulations. As a food product, returns are restricted under food safety law. Our policy is designed to balance your consumer rights with the regulatory and hygiene requirements applicable to consumable products in India.

Your rights as a consumer under the Consumer Protection Act, 2019 remain fully intact. If you feel your concern has not been adequately addressed, you may file a complaint at the National Consumer Helpline (1800-11-4000) or the Consumer Disputes Redressal Commission having jurisdiction.

9. Contact for Refund and Return Queries

Sharpy Innovations Private Limited (REYVO)
Email: hello@reyvo.in
Response Time: Within 2 business days
Claims Window: Within 48 hours of delivery.